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Frequently Asked Questions
What are the benefits of using Earth Research?
We provide expertise in just a small range of topics: earth science, geology, environmental science, and physical/social geography.
Director is
Dr Mark Tippett, who is PhD qualified, and has 18 years international experience in research, publishing, and consulting.
You are protected by a terms of engagement agreement covering confidentiality, ownership of information, and the standard and schedule of services.
All communications and work documents are received and sent electronically for speed, convenience, and client privacy.
As a client, you deal directly with the person doing your work, not a manager, administrator, or secretary.
You can obtain free, no-obligation quotes and then make a decision whether or not to proceed.
Fees are reasonable – costs are negotiated with the client before work starts, and can be based on an hourly/daily rate or a firm quote.
If
you live outside New Zealand (as do 99.99 % of the world's population), you pay no services tax and benefit from good currency exchange rates.
Payments are risk-free as you make them in instalments as you receive the work.
There are several easy payment options available, including secure online visa/mastercard using PayPal or Paymate.
Your confidentiality and privacy are maintained at all times.
How does the whole process work?
After you first contact Earth Reseach, your requirements and how they can best be met will be discussed (usually by email and/or phone). Discussion may progress to the point where Earth Research prepares a free, no-obligation quote for you that will detail the work to be done,
the work schedule, and the cost. On that basis you can decide whether or not to proceed.
Once work is underway, Earth
Research emails draft versions of work to you for your
comment and feedback before final
delivery. While work is in progress, you can
make contact by email (or phone). You will
always have direct contact with the actual person who
is doing the work, not an administrator or assistant
who knows nothing about your particular research
work. You will be given updates and will receive rapid replies to your emails.
You
are protected in the entire work process by a terms of
engagement agreement. The agreement covers
issues such as confidentiality, scope and standard of
work, ownership of data, and the obligations of Earth
Research to the client (and vice-versa). It is
designed to ensure a clear, secure, and smooth working
relationship between you and Earth Research.
You
will usually receive your work as email attachments. The files
can be downloaded straight on to your computer. The advantages of receiving an
email attachment include speed and convenience of
delivery, full privacy and confidentiality, and the
ability for you to alter the work or to incorporate it into another
file or document.
What are the costs?
Earth Research can work using an hourly rate, or for a firm, fixed price arranged beforehand - it is your choice. The charge rate is dependent upon the specific type of work being done and the circumstances of the client. Generally, a rate agreeable to both parties (Earth Research and the client) is negotiated.
How do I make an enquiry?
If you want to make an enquiry about a specific service, please refer to the relevant services pages. Or, just click on the following link to email Earth Research:
Make research enquiry
Your email address, and all information, data, and files sent to/from Earth Research by any method, are strictly confidential between you and Earth Research. Earth Research will make a prompt response to your enquiry, and will provide you with a free, no-obligation quote for your work if you want. The quote defines the work to be done, the standard and schedule of work, and the cost.
How do I pay?
For details of payment methods you can use, please click here.
How does Earth Research Build Up Trust?
Earth Research builds up trust with potential clients by discussing their requirements by email and phone before any work or payments begin. On the basis of this trust, clients feel confident and secure dealing with Earth Research. You can read about Earth Research and Dr Mark Tippett
on the profile
page.
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What About Privacy and Confidentiality?
All work done by, and information, data, and files sent to Earth Research
and communicated by email, fax,
phone, or any other method, are strictly confidential between the client and
Earth Research. The client's email address is retained
and used only for the purpose of communication. A terms of engagement agreement is used
to ensure a good working relationship with clients, and this agreement covers such
issues as confidentiality, ownership of information, and the standard and schedule of services.
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